Clear rules.
Plain language.

01

Terms of Service

The service

Flow XGen is a visual workflow service that sends prompts and media to selected third-party AI models. AI output is probabilistic. We do not promise that output will be unique, accurate, free from artefacts or suitable for high-risk professional decisions.

Eligibility and accounts

You must be at least 18 and legally able to enter into this agreement. Keep your account secure and provide accurate information. You must not transfer accounts or use multiple accounts to evade restrictions.

Credits and prices

Flow XGen uses prepaid credits. Currently 100 credits equal USD $1. Before each generation we show the customer credit price for the selected model and settings. By submitting, you authorise us to reserve and, on completion, deduct that amount. Purchased credits are account-bound, non-transferable and cannot be redeemed for cash except where required by law or our Refund Policy.

Planned policy: purchased credits expire six months after purchase and are used oldest first. This will not take effect until the wallet displays and enforces expiry.

Your content and output

You retain rights you already hold in prompts and uploads, and give us permission to process them as necessary to provide and secure the service. You confirm that you have permission to submit them. As between you and Flow XGen, we do not claim ownership of your AI output where rights can arise. Output may not qualify for intellectual-property protection and may be similar to output created for others.

Providers and availability

The selected model provider receives the prompt, settings and necessary input media. Providers can apply their own safety rules and technical restrictions. Models may be changed or removed for safety, legality, availability or cost. Flow XGen is not a permanent backup service; keep independent copies of important files.

Suspension and liability

We may restrict or suspend access for serious or repeated misuse, security risk or legal requirements. Nothing excludes statutory consumer rights or liability that cannot legally be excluded. Consumers may recover foreseeable loss caused by our breach or failure to use reasonable care and skill.

Contact and law

Contact support@flowxgen.com with complaints. The Terms are governed by the law of England and Wales, without removing mandatory protections available in a consumer's home jurisdiction.

02

Privacy Policy

What we process

We process account details; projects, prompts, uploads and generated media; generation and credit records; payment references; technical and security logs; support communications; and policy acceptance records. Stripe processes card details—we do not receive full card numbers.

Why we process it

We use information to provide accounts, projects, generations, billing and support; comply with accounting and legal duties; and protect the service from fraud, abuse and security incidents. Our legal bases include performance of our contract, legal obligation, legitimate interests and consent where required.

Who receives it

Service providers currently include Supabase for authentication, database and storage; Render for hosting; Stripe for payments; Google for optional sign-in; Fastmail for support email; fal.ai and other displayed model providers for generation. We do not sell personal data.

Retention and deletion

Account and referenced project data remain while the account is active or until deletion, subject to necessary legal records. Media removed from a saved project normally becomes eligible for deletion after approximately seven days; this is not a guaranteed recovery window. Payment, fraud, security and legal records may be retained for longer where necessary.

Your rights

Depending on applicable law, you may ask to access, correct, delete, restrict, object to or receive certain personal data, and withdraw consent where applicable. Contact support. UK users may complain to the Information Commissioner's Office.

Cookies and security

We use necessary browser storage for authentication, security, preferences and core functions. Non-essential analytics or advertising technologies will require appropriate notice and consent. We use access controls, server-side provider credentials, signed asset access, webhook verification, rate limits and generation validation, but no internet service can guarantee absolute security.

03

Refund Policy

Cooling-off rights

UK consumers may have a 14-day right to cancel an online purchase. Immediate supply of digital services or content has special consent rules. We will request the required acknowledgement before purchased credits can be used and will not remove rights provided by law.

Failed generations

Credits are reserved when a generation is submitted. If our system records it as failed, rejected before supply or timed out without usable output, reserved credits are normally restored automatically. Contact support if this does not happen.

Completed results

A technically successful AI result that is merely disliked does not normally qualify for an automatic refund. This does not affect remedies where a service is faulty, not as described, unlawfully supplied or not provided with reasonable care and skill.

Payment problems

Contact us promptly about duplicate, incorrect or unauthorised charges. Refunds are returned to the original payment method. Complimentary and testing credits have no cash value except where law requires otherwise.

04

Acceptable Use

You must not use Flow XGen to create or facilitate child sexual abuse material; non-consensual intimate imagery; fraud or harmful impersonation; threats, exploitation or unlawful hatred; infringement of intellectual-property, privacy or confidentiality rights; illegal goods or activity; malware, phishing or unauthorised intrusion; or circumvention of provider safeguards, billing, generation limits or access controls.

Do not rely on AI output as a substitute for qualified professional judgment or use it without appropriate review for decisions materially affecting another person's employment, housing, credit, insurance, healthcare, education, legal rights or public benefits.

We may block requests, restrict content, preserve necessary records, suspend accounts and make legally required reports. Appeals and reports can be sent to support@flowxgen.com. Do not email illegal imagery; provide identifiers or URLs.